1.1 By using the Services or making a Booking, you confirm to have read, understood and agreed to:
(a) these General Terms and Conditions;
(b) Product Terms;
(c) Other Terms and Conditions imposed by us in relation to specific Services; and
(d) Beloved Home Travel Privacy Statement.
1.2 References to "us", "we" and/or "our" in these General Terms and Conditions shall mean The Beloved Home (International) Travel Agency Company Limited (Travel Agent Licence No.354491).
2.1 Our services include but not limited to (“Services”):
(a) holidays, travel arrangement and hotel Booking services which provide the facility for you to purchase by making a Booking for:
(i) travel-related goods and services offered by us to you from airlines, hotels and other third-party travel services providers (collectively referred to as “Travel Service Providers”); and
(ii) Packages of such travel-related goods and services as stated in 2.1 (a) (i).
(b) payment processing, administration and/or ticketing services.
2.2 In addition to this Agreement, Travel Service Providers may impose their own terms and conditions in relation to their travel products (referred to as “Product Terms”) (for example, an airline's terms of carriage, hotel cancellation policy etc). Where applicable, you must read and agree to those Product Terms to complete your Booking. You should read the Product Terms specific to the applicable Travel Product before completing your Booking.
3. Accuracy of Information & Advertising Prices
3.1 The information published on our Websites may change from time to time. Changes can also occur after website content is published – for example, hotels might withdraw facilities due to maintenance or bad weather, building work might start, or some services/activities might not be available at the start or end of the holiday season. If we are made aware of any significant changes, we include updates on our website and Booking system so you will receive the latest information when you book.
3.2 All prices can change (up or down) at any time before a Booking is made. Prices on our web site and on our Booking system are updated daily. Mistakes or computer errors occasionally occur, so if any price on our Website or Booking system is obviously wrong, then any Booking made based on that price will not be valid, and we will be entitled to cancel it and give you a full refund, unless you want to pay the correct price.
3.3 Unless otherwise provided, prices quoted are exclusive of any taxes, levies, surcharges and are subject to change at any time until full payment is received and tickets issued and we reserve the right to correct any pricing errors or omissions. Prices are per person unless otherwise stated.
4. Booking Payment and Changes
4.1 A Service Booking is not confirmed until we issue a confirmation of Booking. Some travel and accommodation arrangements are only available on an ‘on request’ basis and we can’t confirm these until we receive confirmation from our Travel Service Providers. Any arrangements that are provisionally booked "on request" are not confirmed or guaranteed and are subject to change (including price) until we receive confirmation from our Travel Service Providers. This particularly applies when Booking holidays with flights on a scheduled airline a long time before departure, when seats have not yet been loaded onto reservations systems by the airline. It also applies to Bookings attempted online which are not immediately confirmed by us by email confirmation.
4.2 The person who instructs us to make the Booking, who completes the Booking online or by telephone is the "Booking Person". He or she must be 18 years of age or over at the time of Booking. The Booking Person is the person who is entering into the contract with us. By making a Booking, the Booking Person is agreeing to these terms and conditions on his or her own behalf and any other persons travelling on the Booking.. The Booking Person is the person responsible for payment of the total cost of the Booking, including any insurance premiums, and any cancellation or amendment charges that may be payable – even if any of the other people travelling on the Booking fail to pay their share of the price. The Booking Person agrees to provide all those who are named as passengers on the Booking with accurate and full information regarding the travel arrangements booked, including any changes made to those arrangements by us or the Booking Person, and confirms that all those named passengers, including any that may be added at a later date, agree to be named on the Booking and agree to be bound by these Booking conditions. When a Booking has been confirmed by us, only the Booking Person can cancel or amend the Booking for those Booking which allow cancellation or amendment.
4.3 You must make your payment on or before the payment due date as advised by us. If you do not pay on time, we have the right to cancel your Booking and to retain or make cancellation charge in accordance with these terms and conditions.
4.4 If you have a special request for something that is not automatically part of your Booking (e.g. quiet room, low floor room, vegan meal on the flight, etc), please make the request at the time of Booking. We will pass your request on to the relevant Travel Service Providers to ask if they can provide what you want. Special requests are not guaranteed to be met – even if we have made a note of your request to us. That just means we have received the request and have passed it on to the Travel Service Providers. We will not pay compensation for failing to meet a special request. When you make a special request, you agree that any personal data you provide including sensitive personal data, has to be passed to the relevant Travel Service Providers to fulfill that request, and you consent to this happening.
4.5 If you want to change your travel arrangements after issued of Confirmation of Booking before you travel, we will try to help but we cannot guarantee it will always be possible, because changes are subject to availability at the time and to the Travel Service Provider's terms and conditions. If we can make the change you ask for, you will have to pay for any additional services, facilities, or other items you request at the price which applies on the day the change is made. We may apply an amendment charge for each person on the Booking and for each items you want to change, such amendment charge will be provided by us from time to time (if any).
4.6 Unless we stated otherwise in writing or in accordance with Product Terms, Travel Services are 100% non-refundable. This applies to all voluntary cancellations including but not limited to cancellations arising from a change in personal circumstances, such as the in ability to travel on medical ground. However, in certain circumstances where the Booking can be cancelled, it may incur a cancellation charge of 100% regardless of the period of notification. Fees and charges will apply when where a Booking is changed after issued of Confirmation of Booking. Fees and charges will also apply when tickets are re-issued. If we incur any liability for a cancellation fee or charge for any Booking which you cancel, you agree to indemnify us for the amount of such fee or charge.
5. Confirmation of Booking
5.1 Once you have booked with us, either via the Website or by phone, we will send you a confirmation email itinerary to the email address you have provided to us when making the Booking. Please check the details on your confirmation of Booking and if anything does not appear to be right, you must contact us immediately. We cannot accept any responsibility if we are not notified of any inaccuracies of any document within 7 days of issue. We will do our best to rectify any inaccuracies notified outside these time limits. However, you will be responsible for any costs and expenses involved in doing so except where we made the mistake.
6. Payment by Credit Card
6.1 If, after making your Booking, your card payment is declined for any reason, we will cancel your Booking as soon as we become aware.
6.2 Please make sure that you have supplied us with the correct credit card billing information. If you do not supply the correct credit billing address and/or cardholder information, the issue of your tickets may be delayed and the overall cost may increase. We do reserve the right to cancel tickets after issue if payment is declined or if you have supplied incorrect credit card information.
7. Hotel Booking
7.1 The hotel star or other denoted ratings (the “Star Ratings”) are provided for your reference only and we do not independently assess Star Ratings. The Star Ratings are based on information we have received from our Travel Service Providers and may take into account the hotel’s facilities, rates, reviews, and services. The display of the Star Ratings does not constitute an endorsement of the quality, rating or service level of or a recommendation for any hotels. We hereby disclaims any representation, warranty or undertaking in respect of the adequacy, status, quality or Star Ratings of any hotels listed on the Website.
7.2 The hotel information (including but not limited to listed facilities or value added services, photos, pictures, videos, texts, descriptions, locations, comments and audio) displayed on the Website, are provided by third parties and for your reference only. We shall not be liable for any discrepancy exists between the information and actual settings and/or experience. We do not guarantee that all information is up to date, accurate, complete, or correct, nor can we be held liable for any interruptions (whether due to any maintenance, breakdown, upgrade or repair of the Website or otherwise), inaccurate, errors, misleading or untrue information or non-delivery of information. The respective Travel Service Provider remains responsible at all times for the completeness, accuracy and correctness of the information displayed on the Website.
7.3 The listed facilities or any value added services can occasionally become not available due to maintenance or renovation, or reasons beyond our control, or incorrect information provided by the hotels. We shall not be responsible for any disappointment, inconvenience caused, losses or damages if any of the listed facilities or value added services are unavailable during your stay.
7.4 Unless stated otherwise, breakfast is not included in the room rate and, if included, number of breakfast included is based on actual number of guests in the Booking.
7.5 Many hotels have specific rules and policies relating to children, accompanying travelers and/or pets. You should check with the hotel to verify the rules and policies and comply with them.
7.6 Charges for services and amenities you use and products you consume during your stay (including but not limited to parking, internet access, massage, food and beverages) are not included in the reservation price unless otherwise specified.
7.7 To travel to properties in some locations (for example, islands in the Maldives), all guests must arrange transportation transfers in advance for an additional fee. Some properties require us to collect payment for the transfer and/or transportation fees when a reservation is made. We will show these additional transfer and/or transportation fees with your total price. We have no control over the operation of such transfers and/or transportations, and are not responsible for the quality, safety, frequency, and/or service levels of the transportation. Such transfer and/or transportation is operated and provided by respective hotels and the use of such transfer and/or transportation is entirely at your own risk.
7.8 If you have any special check-in requirements, for example late or delayed arrival on the check-in date or cannot check-in on the check-in date, you must promptly communicate your request with the accommodation provider directly so that they know when to expect you and avoid cancellation of your Booking and/or no-show fee. We shall not be liable for the consequences of your delayed arrival or any cancellation or no-show fee charged by the accommodation provider.
7.9 Based on laws and regulations of each country, traveler under the legitimate age of the respective country and is not traveling with a parent or adult, hotel Booking is subject to respective hotel’s approval. We shall not be held liable should the hotel cancel your Booking.
7.10 We cannot guarantee that all accommodations, transport or amenities shall be suitable for disabled persons or wheelchair users.
7.11 Special requests, for example, room floor, room location, room type, particular view or facilities or baby cot or celebration notes are offered on a request-basis only. Such requests are subject to availability at the time of check in and are not guaranteed. We shall not be liable if your requests cannot be fulfilled. Special requests may be subject to additional charges which are excluded from the price of Booking.
8. Travel Insurance
8.1 It is advisable to take out insurance suitable for your needs before you travel.
9.1 You must ensure that you are aware of any health requirements for your travel and ensure that you carry all necessary vaccination documentation. Please check with your local doctor or specialist vaccination clinic. It is your responsibility to ensure that you are fit to fly.
10.1 We act as an agent only. We sell various travel-related products on behalf of numerous transport, accommodation and other Travel Service Providers, such as airlines, coach, rail and cruise line operators. Our obligation is to make travel Bookings on your behalf and to arrange relevant contracts between you and Travel Service Providers. We shall not be liable for any acts and/or omissions and/or inaction of these Travel Service Providers, their employees, agents, servants or representatives. We shall accept no responsibility or liability in respect of either person or property for any loss, damage, injury, accident, delay or irregularity however occasioned, sustained or suffered during or in relation to any services, or in the carrying out of any such agreements booked by us. We have no responsibility for these services nor do we make or give any warranty or representation regarding their standard or fitness for purpose. All Bookings are subject to the terms and conditions and limitations of liability imposed by these Travel Service Providers. If for any reason (for example, overbooking), any Travel Service Provider is unable to provide the services for which you have contracted, your legal recourse or remedy lies against the provider and not with us.
11. Limitations of Liability
11.1 Our responsibility is to make arrangements for your Booking of our Services provided by relevant Travel Service Providers (such as flight seats only, hotel only etc.), but we do not have any responsibility for the operation of the Services. We have no liability to you for any dissatisfaction, loss of enjoyment, loss, injury or damage which results from your use of the Services. In addition, we have no liability to you if your Booking clashes with another Booking you have booked with us. In the event that we have any liability to you, our liability shall be limited an amount equal to the total amount of payments received by us from you under each Booking. We shall not be liable to you for any indirect, special, consequential, collateral, incidental or punitive damages including, without limitation, loss of business, revenue, profit, contracts, anticipated savings or goodwill, loss of use and all associated and incidental costs and expenses, whether or not we were or should have been aware of the possibility that such damage could occur.
11.2 The information of the Services are provided by third party Travel Service Providers. While we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the Services. Any reliance you place on such information is therefore strictly at your own risk.
12. Force Majeure
12.1 We shall have discretion to cancel or amend any Booking due to Force Majeure Event. We shall not be liable for any loss, damage, claim, liability, inconvenience, delay in performance or failure to perform resulting from or in connection with any Force Majeure Event.
12.2 In case the Booking is cancelled due to Force Majeure Event, there will be no refund or rebooking unless otherwise stated in the Product Terms or provided or allowed by the Travel Service Providers. In case where refund or rebooking is available, we reserve the right to charge HK$350 for each component in the Booking and deduct all costs incurred in relation to Travel Service Providers.
13. Frequent Flyer / Hotel Membership
13.1 You are responsible for providing accurate details of your frequent flyer and/or hotel membership to our consultant in your Booking. Please check your frequent flyer and/or hotel membership program for the specific terms of your membership. We cannot guarantee that the Travel Service Provider will credit you with points to your frequent flyer and/or hotel membership program for your Booking.
14. Passports & Visas
14.1 It is your responsibility to ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. All travelers must have a valid passport for international travel and many countries require at least six (6) months validity from the date of return and some countries require a machine-readable passport. If you need information regarding visa and other travel document requirements for your trip please let us know. We may be able to obtain the relevant visa requirements for you from external visa advisories. We do not warrant the accuracy of such information and accept no liability for any loss or damage which you may suffer in reliance on it.
15. Travel Documents
15.1 Travel Documents include (without limitation) airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a Travel Service Provider. Travel Documents may be subject to certain conditions and/or restrictions including (without limitation) being non-refundable, non-date-changeable and subject to cancellation and/or amendment fees. All airline tickets must be issued in the name of the passport holder. An incorrect name on a Booking may result in an inability to use that Booking and the Booking being cancelled. Any errors in names, dates and timings on your Travel Documents will be your responsibility if not advised at the time of confirmation of Booking.
16.1 We are committed to protecting your personal information. We may use and disclose any personal information collected by us about you in accordance with Personal Data (Privacy) Ordinance (Cap. 486 Laws of Hong Kong) and our Privacy Statement, available at https://blhtravel.com/index.php/link/44/privacy-and-policy. We may also provide such personal information to Travel Service Providers as is required to complete your Booking.
17.1 Changes to these terms
We may amend these General Terms and Conditions at any time by posting the revised version of this Agreement to our Website. The amended Agreement will take effect from the time of posting on our Website.
You must not novate or assign any of your rights under these General Terms and Conditions to a third party.
17.3 Third Party Rights
Save for our Affiliates, subsidiaries and holding companies, no other person or entity who is not a party to this Agreement has any right under the Contracts (Rights of Third Parties) Ordinance (Chapter 623 of the Laws of Hong Kong) to enforce any terms and conditions and/ or benefit of this Agreement.
17.4 Governing Law
These terms are governed by the laws in force in Hong Kong. You irrevocably submit to the non-exclusive jurisdiction of the courts of Hong Kong and courts of appeal from them for determining any dispute concerning these General Terms and Conditions.
17.5 Entire Agreement
These General Terms and Conditions constitute the entire Agreement between you and The Beloved Home (International) Travel Agency Company Limited in relation to use of our Services.
In the event of discrepancy or inconsistency between the English and Chinese versions of this General Terms & Conditions, the English version shall always prevail.